Return & Refund Policy

Thanks for shopping at My Site (change this).

If you are not entirely satisfied with your purchase, we’re here to help.

RETURN TIMEFRAME
(expected time to receive your returned parcel at our warehouse)
Up to 5 working days*
REFUND TIMEFRAME (after receiving your return)
(expected time for the refunded amount to appear on your statement)
Up to 8-10 working days**
TOTAL RETURN HANDLING TIME Up to 15 working days
* Please note that the timeframe stated above for returns is based on an average. During busy holiday and sale periods, handling returns may take slightly longer.
** The length of time depends solely on your card company’s policies. You can always check your refund status on your online account or by contacting your card issuer.

Returns Policy

All products purchased on the Website may be returned within the following time frame at your own risk. You need to inform us of your intention to return the product(s) within 15 days after the day on which the product(s) come into your physical possession (or into the possession of a third party other than the carrier and indicated by you). You then need to physically return such product(s) to us without undue delay and in any event not later than 15 days after the day you informed us about your intention to return the product(s). Please click here for more information.

The following items may not be returned: underwear, swimwear, gift cards, perfumes and make-up (unless in original sealed wrapping).

Please make sure that you do not have returns from multiple orders in one parcel to ensure that you get your refund as quickly as possible.

Returned goods must be returned in the same condition as they were sent – and must have their original label. We will not accept or refund goods that have been worn or washed.

If the goods have deteriorated due to a more extensive use, we reserve the right to send the product back to the shipper.

Please also check your legal rights for returning goods in our Terms & Conditions.

Cancellations

If you withdraw from your order, we will reimburse to you all payments received from you, including the costs of standard delivery and eventual administration fees, without undue delay and in any event not later than 5 days from the day on which your order was canceled.

Refunds

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and your item needs to have the receipt or proof of purchase. 

Once your returned products have been checked and inspected at our warehouse, you will receive a refund e-mail notification. Your refund will be paid back to the bank account you have provided.

We may however withhold reimbursement until we have received the products back or until you have supplied evidence of having sent back the products, whichever is the earliest.

Refunds usually take up to 8-10 working days to appear on your statement. The length of time depends solely on your card company’s policies. You can always check your refund status on your online account or by contacting your card issuer.

In order to get a full refund it’s important that we receive the goods in the same state you received them (the returned product has to be complete, unworn, unwashed and with all the product labels intact).

Shipping or Delivery

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Our Tip

To make the right choice when it comes to size and fit please do check the product description, wherever possible our editors will comment if an item fits small, loose or true to the size.

Please also have a careful look at our size charts.

Exchange

We do not have an exchange service. You can of course return any product that you are not fully satisfied with. As soon as your returned parcel reaches our warehouse, your refund will be issued.

If you would like another product, colour or size, please place a new order.

 

 

 

 

Contact Us

If you have any questions on how to return your item to us, contact us.